Refund Policy


Refund Policy

I Can No Longer Make The Course Date, Am I Able To Book A Different Date?
At MATA we realise that due to unforeseen circumstances it may be that you need to change your booking. If you change the course date 2 weeks or more before the course, we charge a £25 administration fee. Any date changes less than 2 weeks prior to the course incur a 30% fee plus a £25 administration charge as closer to the course it is harder to fill the slots.
Can I Cancel My Place On A Course Altogether And Be Refunded?*
It may be that your plans have changed and you no longer wish to attend the course you have booked with us.
As it becomes difficult for us to fill the slots closer to the course date, we have a cancellation policy in place as below:
  • There will be a £25 administration fee for ALL cancellations.
  • Cancelling your course 1 month or more prior to the start date you will receive a full refund and pay only the cancellation fee.
  • If you cancel the course between 2 weeks and 1 month before the start date you will pay only a 30% fee and the cancellation fee.
  • Cancellation less than 2 weeks before the start date, you will not receive a refund.
*MATA cadaveric courses are non-refundable due to issues regarding advance stock ordering.

Termination of Agreements and Refunds Policy

Both the delegate and MATA have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refund will be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any money paid to us which constitutes payment in respect of the provision of unused Services, shall be refunded.